How can we help you?

Popular Search druckerselfgutscheinselbstcustomer

Adding Customers Orders

OrdersTracker lets you manage your customers’ orders for delivery right through the single interactive interface of Delivery System.

To add orders for the calling customers, follow the steps below:

  1. Tap  in the Top Bar.
    A popup menu displays.
  2. From the popup menu, tap Delivery System.
Figure 1: Top Menu
  1. Under the first tab for Ordered, search for the calling customer by using the Search filter. In case the customer data is not available, you may Add a new customer. You can also use our Caller ID App for more convenience.
  2. Once the customer is added, a tab will appear on your right-side of the screen from where you can add the required products from the Menu Card stored in your system. Click on the Add button(1) to start adding the ordered products. You can also add any specific custom notes(2) in the textbox such as door bell is out of order, card payment only etc.
Figure 2: Selected Customer
  1. From the Menu screen, add the required products by navigating through the categories. In our example, our customer wants to order some Kids meal such as Mac & Cheese.
Figure 3: Add Products to Order
  1. Customize the products by increasing or decreasing the quantities by tapping on + and – symbols, removing the product by clicking on the bin icon or by using the option of Without & Extra.
Figure 4: Customize Order

For example, if you click on Without, a dialog box will appear displaying the ingredients (as saved in your system) you would like to remove. As shown below, select the ingredients to remove by clicking on the radio-buttons then click on Apply button available at the bottom.

Figure 5: Clicking on Without Option

This is how the order will look like after using the Without option. Same process to follow for Extra option.

Figure 6: Without Option
  1. Review the order details and click on the Send button to transfer the order for processing via Kitchen Display.
Figure 7: Send Order to Kitchen
  1. In Kitchen Display, your order will appear as shown below. To process the order, the user has to click on the highlighted icons respectively. To learn more, please check our Kitchen Display articles.
Figure 8: Kitchen Display

Now the order is ready to be delivered. To learn more about Delivery methods, please click here.